About the Warranty Policy:

  1. Swiss Presso warranty policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product. A twelve (12) months warranty will be provided for the eligible items (except food items) purchased for all the buyers within UAE. In instances where products are bought through a selling partner, the terms of the respective selling partner will apply.
  2. Warranty of the item begins from the product delivery date.
  3. The customer must bring the products for warranty claim on the address provided by us and collect it after the product has been repaired. 
  4. Warranty repairs will be carried out by authorized service centers. In instances where products are bought through a selling partner, the terms of the respective selling partner will apply.
  5. The original invoice is required to verify the serial number and validate the warranty period to benefit from warranty services.
  6. The warranty repair period is twenty-one (21) working days for the units covered under the warranty from the date the item has been brought to the service center.
  7. Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits. 
  8. Repair or replacement under the terms of this warranty does not provide the right to extension or renewal of the warranty period.
  9. If your item can’t be repaired but is still under the manufacturer’s warranty, we will issue a replacement or, if a replacement isn’t available, you will be refunded at the discretion of the technical team who investigated the item issue.
  10. To avail of warranty services if a defect occurs in your product within the valid warranty period, you can raise the request by sending us pictures of the product from all angles along with IMEI/Serial number through email. 
  11.  The customer shall ensure that the item is packed in its original box or wrapped safely to avoid any damage during transit. If the packaging is not done safely which leads to damage, Swiss Presso will not be responsible for the same and the claimed item will not be accepted for servicing.
  12. For products with issues not covered by warranty, service fees may apply at the discretion of Swiss Presso warranty team after inspection or validation of the item.
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